At the moment, I have 5 instances where incoming emails sent to my free Gmail address at different times from different company email servers have gone missing – they are nowhere to be found: not in all mail, not in trash, not in spam. The senders didn’t get any error or bounced back messages. Now I’m ready to pay for a more reliable email provider. Who would think that Gmail isn’t? Continue reading
ZipCar is a popular car sharing option. While on the surface it looks like a convenient, cost efficient alternative to owning a car or to traditional car rentals such as Hertz, Avis, etc. However, when you start using it some critical user experience issues come on top making ZipCar no viable option. Continue reading
The test tasks aka product manager challenge or cases or homework for product managers job applicants became recently as common as the ones for designers or developers. While there’s nothing wrong with it as a practice these test tasks are often misused and candidates are taken advantage of.
Here’s why it’s a good idea to not proceed with doing test tasks. You will also find the real examples from Uber, Zendesk, Evernote and others at the end. Continue reading
If you’ve read any reviews for Evernote apps on different platforms like iOS or MacOS, you’ll immediately see some clear patterns in the user feedback. If you then check out the comments on blog posts about Evernote—for example, on Lifehacker—the picture of what the users want and the things that bother them becomes very clear. It seems obvious that Evernote doesn’t pay much attention to user feedback and hasn’t done a whole lot recently to improve the product. Otherwise, the team at Evernote would have already taken some action towards solving some of the following problems. Continue reading
How does the product vision is turned into the product itself? The CEO and company executives have a vision where the company is going and what the goal is for the next 3-5 years. Company has to have goals to get to the vision. Goals are decided by the executives but defined further into metrics – for example, increase new user signups by 30% this year. Then there’re initiatives the whole company would do to achieve each of those goals. For example, revamp user sign up flow. Continue reading
The existing money transfer players – Western Union, Moneygram, banks – have no incentive to innovate because online money transfer model will significantly change their existing mostly cash based walk-in business model. It’s very unlikely that any innovation will come from them. For example, it will significantly disrupt an agent network for Western Union. Even if they have technologies, resources and ideas the existing money transfer giants hold it back. It strongly reminds of Kodak – the company, which invented digital camera but hold it back being afraid that digital technology will affect its film based business. Continue reading