Product Manager Job – Good vs Bad Companies

product manager good jobAuthority
Product Manager needs authority to make a decision and move forward. The good companies give a PM lots of freedom in both strategic and tactical way. When there’s multiple opinions and disagreement, PM is the one to choose the path forward. The bad companies are saying that you’re own the product, you’re mini-ceo but then override PM decisions or change the directions without objective reason. Continue reading

Product management Metrics/KPI

metrics product managementEntire role of Product manager revolves around metrics. There’s an old saying “what gets measured gets managed”. Sometimes the term KPI or Key Performance Indicators is used interchangeably with metrics. Some examples of metrics are Monthly Active Users, Returning Users, Churn users, Reviews, Social media shares. Continue reading

How to improve NPS

NPS is an old proven method to measure user satisfaction of your product. First you get the answer to the question “How likely on a scale 1-10 would you recommend our product to friends or family”? Then you calculate the percentage of promoters (9-10) vs. detractors (1-6) and discard passives (7-8). Continue reading

Gmail emails gone missing

gmail emailsAt the moment, I have 5 instances where incoming emails sent to my free Gmail address at different times from different company email servers have gone missing – they are nowhere to be found: not in all mail, not in trash, not in spam. The senders didn’t get any error or bounced back messages. Now I’m ready to pay for a more reliable email provider. Who would think that Gmail isn’t? Continue reading

ZipCar review (it sucks)

zipcar hertz
ZipCar is a popular car sharing option. While on the surface it looks like a convenient, cost efficient alternative to owning a car or to traditional car rentals such as Hertz, Avis, etc. However, when you start using it some critical user experience issues come on top making ZipCar no viable option. Continue reading